Yuma Life Care Center, a city – based provider of rehab and long term care is proud to announce that they are the recipient of Pinnacle Quality Insight’s 2021 Customer Experience Award. Qualifying for the award in the categories of Overall Satisfaction, Nursing Care, Individual Needs, Laundry Service, Dignity and Respect, Professional Therapy Services, Admission Process and Overall Customer Service, Yuma Life Care displays a continued dedication to providing Best in Class senior healthcare services.
Lance Pool, Administrator and Diane Sawyer, DON, describes receiving the award as an honor, stating that “It is truly an honor to be recognized for this award, especially in light of the pandemic that has hampered the facility this past year. We are proud to accept this award on behalf of our dedicated staff.”
Throughout its 50 plus year history of serving the community, Yuma Life Care has placed a strong emphasis on ensuring that the individual needs of every resident are met. Over the course of 2020, a sampling of Yuma Life Care customers and their families have participated in monthly telephone interviews that include open-ended questions, as well the opportunity to rate Yuma Life Care in specific categories.
Every month, Yuma Life Care has gathered its real-time survey results to gain a better understanding of the resident’s needs and make improvements when necessary.
By qualifying for the Pinnacle Customer Experience Award, Yuma life Care has satisfied the rigorous demand of scoring in the 15% of the nation across a 12-month average. Clients have the opportunity to achieve this Best in Class distinction on a monthly basis in many categories designed to accurately reflect each resident’s experience.
About Pinnacle Quality Insight:
A customer satisfaction measurement firm with 25 years of experience in post-acute healthcare, Pinnacle conducts over 150,000 phone surveys each year and works with more than 2,500 care providers in all 50 US states, Canada and Puerto Rico.
